If you decide to return an item within 30 days of receiving your order, simply cover the return shipping costs, and we will assist in processing your refund. Some products may be subject to a restocking fee, as per the original manufacturer's warranty.
Return Conditions:
- Items must be returned in "Like New" condition, with ALL original packaging and accessories.
- "Like New" means no visible signs of wear or damage.
- Elemental Recovery reserves the right to inspect all returned items and may reduce the refund amount if the product is damaged, incomplete, or not in its original condition.
Additional Fees:
- Refused or undeliverable shipments are subject to a 20% restocking fee plus return shipping fees.
- If an order has already been processed and cannot be canceled with the manufacturer, a 20% cancellation fee may apply.
Manufacturer Policies:
- Some manufacturer-specific return restrictions may apply.
- In cases of damaged or defective items, we will assist in processing an exchange.
Once we receive and verify the item(s) are in undamaged, original condition, we will send a confirmation email regarding your refund.
To initiate a return, please email Sales@elementalrecoveryco.com with "Return + [Order Number]" in the subject line, and we’ll be happy to assist you.
Note: This 30-day return policy is subject to manufacturer-specific return policies and applies to all products unless stated otherwise.